A WhatsApp agent that answers customer enquiries and books appointments while your team is busy or closed. NovaLab builds it against your own answers, connects it to the calendar your team already uses, and runs it. AED 8,000 to set up, then AED 2,000 a month.
What you get
Most Dubai businesses lose enquiries to the gap between a customer messaging and somebody being free to reply. AutoCustomerEngageDXB closes that gap for the questions you already answer twenty times a week, and hands over the rest to a person instead of improvising.
- Your own WhatsApp Business number. Registered on Meta's WhatsApp Business Platform under your trade licence, so replies come from the business rather than somebody's personal phone.
- Answers you wrote. Prices, hours, location, parking, what you do and what you do not do. Taken from your answers in the consultation, not invented and not guessed at.
- Bookings in the calendar you already use. The agent offers real free slots, takes the booking, and writes it where your team will actually see it.
- A handover to a named person. When a question falls outside what the agent was given, it says so and passes the conversation across rather than filling the silence.
- Arabic and English in one thread. The agent replies in whichever of the two the customer wrote in.
- A monthly record. Conversations handled, bookings taken, and every question it could not answer. That last list is what you use to make it better.
Pricing
| Tier | What it is | Price |
|---|---|---|
| Setup | Consultation, WhatsApp Business verification, agent built against your own answers, calendar connected, tested on your past enquiries before it goes live. | AED 8,000 one-time |
| Monthly | Hosting, Meta's per-message charges, monitoring, changes to what the agent knows, and the monthly record. 3-month minimum. | AED 2,000 / month |
This is NovaLab's existing AI automation price, unchanged: AED 8,000 setup plus AED 2,000 a month for one workflow automated end to end. AutoCustomerEngageDXB is that service with the workflow already chosen, so none of the consultation is spent deciding what to automate. The AI automation page also lists three pilot places at AED 4,000 setup in exchange for a named case study.
How it works
- Free consultation. You answer the questions your customers actually ask, and NovaLab writes down the answers you want given. This step decides whether the agent is any good, so it is not rushed.
- WhatsApp Business verification. Your number is registered on Meta's WhatsApp Business Platform under your company. Meta controls this step, not NovaLab.
- Build and calendar connection. The agent is built to the answers you agreed and wired into the calendar your team already works from.
- Tested on your real enquiries. NovaLab runs your own past messages through the agent and you read every reply it would have sent, before a single customer sees it.
- Live, then monthly. The agent takes conversations. Each month you get the record of what it handled and every question it could not answer, and anything you want changed gets changed.
NovaLab does not publish a setup timeline for this build. Meta's WhatsApp Business verification sits inside it and runs on Meta's schedule, so a number quoted here would be a guess. You get a date in the written scope after the consultation, once your own case is in front of us.
Is this right for you
It suits you if
- Customers message you on WhatsApp and some of them wait too long for a reply.
- Bookings reach your calendar because somebody types them in by hand.
- You lose enquiries in the evening, on Friday, or any time nobody is watching the phone.
- The same handful of questions accounts for most of your inbox.
It does not suit you if
- Every enquiry you get needs judgement. The agent handles the repeatable part, and that may not be most of yours.
- You need it live this week. WhatsApp Business verification runs on Meta's schedule.
- You cannot say what the answers should be. NovaLab can build the agent; it cannot decide your prices and your policies.
- You need several workflows automated, not one. That is company automation, which starts with a free consultation and a fixed quote in writing.
Questions people ask
How much does a WhatsApp booking agent cost in Dubai?
AED 8,000 to set up and AED 2,000 a month. That is NovaLab's standard price for one workflow automated end to end, and AutoCustomerEngageDXB is that same service with the workflow already chosen. The monthly fee carries a three-month minimum. Nothing here is quoted as contact us for pricing.
Does the AED 2,000 a month include WhatsApp message fees?
Yes. The AED 2,000 a month covers hosting, Meta's per-message charges, monitoring, and changes to what the agent knows, so there is no separate messaging bill to reconcile at the end of the month.
Will it answer questions it was not given?
No, by design. When a question falls outside what you gave it, the agent says so and hands the conversation to a named person on your side. An agent that guesses at your prices or your policies costs you more than a slow reply does.
Can it reply in Arabic?
Yes. The agent replies in whichever of Arabic or English the customer wrote in, inside the same thread. NovaLab works in English, Arabic and French.
What happens when we change our prices or our opening hours?
You tell NovaLab and it changes. Keeping what the agent knows current is part of the AED 2,000 a month rather than a separate charge. The monthly record also lists every question the agent could not answer, which is usually where the next change comes from.
Do we keep the WhatsApp number?
Yes. The number and the Meta Business account are registered to your company under your own trade licence, so they stay with you. If you stop the service, the number is unaffected.
How long does setup take?
NovaLab does not publish a timeline for this build, because Meta's WhatsApp Business verification sits inside it and that step runs on Meta's schedule rather than anyone else's. You get a date in the written scope after the free consultation, once your own case is in front of us.
Related services
AutoCustomerEngageDXB is one named build of NovaLab's AI automation service, which is the same price with the workflow left open for companies whose bottleneck is somewhere other than WhatsApp. DubaiTaskAutomator takes the back-office work that happens after a booking exists. If the problem is that customers are not finding you in the first place, that is SEO rather than automation. Everything sits on the services overview, with every price on the pricing page.
Start with the free consultation
AED 8,000 setup plus AED 2,000 a month, with the workflow already decided. The consultation costs nothing and ends with a written scope, so you know exactly what the agent will and will not answer before anything gets built.
Book the consultationLast updated 3 October 2026 · NovaLab Digital · Dubai, UAE